January 13, 2025

Finding points of connection. Today I had a phone call with the Times News newspaper, to resubscribe Dad. I talked with a pleasant lady who handles subscriptions and classifieds. Instead of being transactional, she asked if I was enjoying the snow. She talked about the inch or two they received over the weekend. She talked about how her computer was slow today and how tempted she was to throw it out the window. It all made for a short and funny conversation. Not salesy at all, but real and genuine. Two people chatting and exchanging goods. How it should be done. Bonus points: we both talk with NC accents.